• This agreement is made subject to the availability of a vehicle of the type and specifications (capacity mentioned herein), on the date required, at the time of acceptance. It is, therefore, in the interest of the Hirer to confirm the acceptance with the least possible
• None Notwithstanding point 1.1, Khubalethusi Tours reserves the right to change the vehicle size(s) of a booking based on operational capacity. The change in vehicle(s) will not affect the booking’s
• Khubalethusi Tours reserves the right to sub-contract, in case of an emergency or by its choice, and when this right is exercised, the substitute vehicle will, as far as circumstances permit, compare equally with Khubalethusi Tours’ vehicle in comfort and
  • If Khubalethusi Tours does not acquire such a vehicle, it remains the Hirer’s right to obtain a vehicle, which conforms to its standard, but at the Hirer’s own cost. In this event, the Hirer is entitled to a refund which exclude administrative logistics, i.e. entrance/booking fees, from the point where the sub-hired vehicle takes over the
  • In the event of Khubalethusi Tours sub-contracting a vehicle, it is agreed between the parties that the owner and driver of the substituted vehicle shall act independently as an independent contractor, not subject to the control of Khubalethusi
  • It shall be deemed that the Hirer and the owner of the substituted vehicle will enter a contract of hire and carriage amongst themselves, and that Hirer indemnifies Khubalethusi Tours against any claim for damage or otherwise, whatsoever, resulting from the driving of the substituted vehicle specifically, but not limited to the reckless and/or negligent driving
• Quotations are always in South African Rand and are valid for up to 30 days.
• Prices based on the services of outside contractors may vary. Any increase in charges will be passed on to the Hirer at the sole discretion of Khubalethusi
• A booking will only be confirmed by Khubalethusi Tours upon the receipt of an official email Once a booking has been confirmed, the Hirer will receive a booking confirmation/proforma invoice.
• Acceptance of a quotation will be regarded as an acceptance of Khubalethusi Tours’ Terms and Conditions, having been read and
• No booking is confirmed until the Hirer receives written confirmation from Khubalethusi
• Verbal and sms quotes are an estimation, to be used as a guideline only. Khubalethusi Tours will not be bound by any verbal and sms quotation

• This agreement cannot be cancelled, except by agreement between Khubalethusi Tours and the The Hirer accepts that these cancellation terms are reasonable and fair. Khubalethusi Tours shall be at liberty in its discretion to charge the hiring charge of a cancellation fee or any percentage thereof at:
  • 10% of tariff = 30 days before commencement of service
  • 25% of tariff = 14 – 29 days before commencement of services
  • 50% of tariff = 2 – 13 days before commencement of services
  • 100% of tariff = a day before or on the day when service commences

1. Scheduled day tours must be cancelled at least 48 hours prior to departure to avoid cancellation If Khubalethusi Tours has already paid third-party suppliers, this amount will not be refunded.
   • There are no refunds for entrance fees, activities bookings, or accommodation

• MOTOR CARRIER TRANSPORTATION ACT, TOURISM ACT AND LABOUR ACT:

The Hirer undertakes to observe any regulations of the Motor Carrier Transportation Act, Tourism Act and Labour Act (Wage Determination Act 452) of the Republic of South Africa, as amended from time to time, or of similar and appropriate laws of any other country or countries in which the vehicle may travel during the period of hire.

• LABOUR ACT (WAGE DETERMINATION 452):

The Hirer undertakes to ensure that the passengers will obey any lawful instruction issued by the driver/guide of the vehicle, particularly where it relates to the safety of passengers and the vehicle/s concerned. The Hirer further undertakes to ensure that the driver/guide as provided by Khubalethusi Tours shall always drive the vehicle and that no passenger shall drive or attempt to drive the vehicle, obstruct or impair the driver/guide of any authorised person in the course of his/her duty.

A Vehicle driver shall at all times be responsible for adherence to the following rules and regulations, and the Hirer shall ensure that the rules and regulations are strictly adhered to. These rules and regulations are specified for every passenger traveling on a vehicle, to ensure their safety and comfort:

• Smoking is strictly prohibited on all
• The drinking of red wine, and the drinking or eating of any dairy products, are not permitted on all

• The hirer will not permit the carrying of more passengers than the authorised number of seats in the vehicle, and will not allow any passengers to sit anywhere in- or on the vehicle, except in the passenger seats provided.
• Passengers are required by South African law to wear the safety belts. They must always remain seated when the vehicle is in
• No unauthorised passengers are allowed on the vehicle during the tour.
• Air vents and air conditioners are to be operated according to the
• Sun blinds are to be released gently where fitted.
• No heavy and/or sharp objects are to be stored in the overhead parcel racks.
• No feet are allowed to be placed on the seats and
• No objects are allowed to be placed against the outside of the vehicle.
• Passengers are not to leave any personal belongings in the vehicle.
• Drivers and guides are to use cell phones for emergencies
• Passenger may not board or disembark a vehicle whilst it is moving. Movement whilst the vehicle is in motion must be limited to
• No vehicle is authorised to travel on gravel or dirt roads, unless proper prior authorisation has been given by Khubalethusi Tours’ management. However, even if a driver has authorisation from the office to travel on a dirt road, he/she has a mandate not to do so, should they feel the safety of the vehicle and/or passengers to be in
• No extra services will be operated, other than those specified in the official Itinerary, or unless Khubalethusi Tours management has given proper prior authorisation in writing to the
• The vehicle shall be kept clean at all times. Passengers will be held responsible for the cleanliness of the
• Passengers must be aware of where emergency exits and fire extinguishers are
• A tour guide/leader must have their microphone on board. Should the tour guide/leader make use of the microphone provided by the driver, it must be handled with care and be returned to the driver in the same condition as originally provided.

Khubalethusi Tours dissociates itself from the involvement in payment of any commission and/or tips to vehicle drivers and guides, and assumes no responsibility in this regard in any manner whatsoever. The sale of soft drinks or water, whilst on tour, is left to the sole discretion of the vehicle drivers or guide.

• Baggage and personal belongings are carried entirely at the owner’s risk. Khubalethusi Tours shall not be liable for any loss of or damage to luggage or personal belongings, in any manner, Passengers must take out travel insurance to recover such losses.

• Khubalethusi Tours shall also not be liable for any loss or damage related to the passengers arising from the delay, sickness, injury, and/or death of any passenger (including the costs involved for missing flights).

• Under no circumstances may passengers carry with them on the vehicle or trailer attached thereto, weapons, explosives or items which are, in the sole opinion of Khubalethusi Tours, its employees or officials, hazardous, or of such nature as is likely to cause offence or injury to other passengers or damage to their

All payments for services rendered by Khubalethusi Tours must be paid in full, fourteen days prior to the commencement of the services which have been booked and confirmed. Surcharge payment must be paid on the day of changes, and prior to the departure of the group.

Khubalethusi Tours reserves the right to decline, stop execution of, or complete any service, should the Hirer fail to strictly adhere to and comply with all the above conditions. Such rights, when exercised by Khubalethusi Tours, shall be without prejudice to its rights to claim damages or other specific relief from the Hirer.

• If a client did not book an empty leg to- or from a destination for an overland trip, Khubalethusi Tours reserve the right to keep our vehicle overnight at any destination of our choosing, for any length of time, without any obligation towards a guide/group leader regarding accommodation, meals and other related
• Khubalethusi Tours reserves the right to keep our vehicle overnight at the destination of our choice, but when a client books an empty leg, Khubalethusi Tours would carry the expense of getting the guide/group leader to their destination, by means of the transportation type of our

Surcharges shall be levied in the event of a deviation from the original itinerary or any extra services not reflected on the quotation/invoice.

• All children must be accompanied by an adult. Khubalethusi Tours does not take responsibility for the supervision of children travelling on our
• In respect of Local Day Tours, children 12 years and older shall pay the full adult
• Children under 12 years qualify for a 30% discount. This is subject to the terms of third-party service suppliers.
• The need for baby- or children’s seats must be pre-arranged, but Khubalethusi Tours cannot guarantee the availability
• Certain tours have age restrictions. Please check, when booking a tour, whether your children are permitted on that

• Entrance fees charged by third-party service providers may be charged for
• We cannot guarantee the availability of third-party
• Khubalethusi Tours reserves the right to terminate tour services if children are not behaving properly or causing
• Children under 8 years are only permitted on game drives on a private tour, and on certain tours, at the discretion of Khubalethusi Tours and third-party service
• Certain tours operate with a minimum number of people.
• Please note that we cannot guarantee any specific animal sightings or interaction with animals, as these animals are all in their natural habitat and wild. This also applies to any tour where we advertise interaction with animals in conservation

We reserve the right to utilise the services of an alternative service provider. Pick up and drop off for all tours are free from certain central areas. Please check when booking tours if your pickup and drop off points are free of charge

• Khubalethusi Tours will make every reasonable effort to conform to the proposed timetable. It does not undertake to commence or to complete the journey at any specified time, and shall not be liable in any manner whatsoever, for any total or partial failure to perform the contract because of any mechanical or other defects, breakdown, accident or any other cause, including any strike or lockout, fire or act of God, or for any claims, damages and expenses arising from defects or failure as aforesaid, or any delays in starting, transit, arrival or return of any vehicle. The Hirer will secure a detailed itinerary, highlighting all departure and arrival times on en route, as well as all venues, to ensure good time management. Sufficient time must be made available for co-ordination with other modes of transport at destinations and venues. The Hirer indemnifies Khubalethusi Tours from any claim which may arise from stopping at venues and altering the departure times not agreed upon, before or during the journey, as per the official
• Should the fulfilment of any journey be rendered impossible, illegal, or in the opinion of Khubalethusi Tours inadvisable for any reasonable cause, Khubalethusi Ross Tours may at any time cancel such journey, or the remainder thereof; or alter the route, accommodation, price or other details thereof, that Khubalethusi Tours may think fit, in its sole and absolute
• Khubalethusi Tours may change drivers and/or vehicles en route or use public transportation to convey passengers as they see fit, at their sole discretion. If the Hirer fails to inform Khubalethusi Tours of any change to their itinerary that incurs extra expenses, the Hirer will be held responsible for all costs in relation

• Khubalethusi Tours is hereby exempted from, and shall not be liable for, any loss or any damage, direct or indirect, consequential or otherwise, caused to and/or suffered by the Hirer or any other party due to and/or arising from:
• • any defect in the vehicle arising from the Hirer using the vehicle
  • any incident involving luggage
  • property stolen from the vehicle and/or damaged while left in the vehicle during stops or after its return to Khubalethusi Tours
  • unforeseen changes in conditions that affect the itinerary due to matters out of our control, such as the weather, riots, road closures,
  • unforeseen traffic delays
• The provisions of the clause are stipulated for the benefit of Khubalethusi Tours, its service suppliers, agents, nominees, and sub-contractors, who are exempted
• In arranging supplement services to the Hirer, except for hiring of a vehicle, Khubalethusi Tours only acts as an agent for the Hirer. Khubalethusi Tours cannot be held liable for any act of neglect or default that might occur of any
• Khubalethusi Tours provide meal voucher within the in house day tour packages or shall pay towards the provision of such to each paid tourist. The limit for this provision shall be R 100,00 for breakfast and R 100,00 for lunch

These conditions, and the relationship between Khubalethusi Tours and the Hirer, are governed by the Laws of the Republic of South Africa and the Hirer consents to the exclusive jurisdiction of the South African Courts. Khubalethusi Tours shall be entitled at its sole discretion to institute any legal proceedings arising out of or in connection with these conditions, in any Magistrates Court having jurisdiction.

• Khubalethusi Tours will comply with all national and regional provisions and regulations of the Transportation
• Khubalethusi Tours will use only drivers with valid PrDPs and correct driving
• Khubalethusi Tours will only use vehicles that are registered and have correct/valid transport permit.

• SAFETY: Khubalethusi Tours is confident that its fleet is suitable for all local conditions and includes sufficient safety features as:
  • Fire extinguisher
  • Emergency exit safety hammer on all vehicles
  • Basic first aid kit
  • Warning triangle
  • ABS (anti-lock braking system) on all vehicles
  • Retarder, as per the manufacturer’s specifications
  • Seat belts on all seats
  • Satellite tracking devices on all vehicles
  • 24 hours-a-day, 7 days-a-week operational- and technical emergency standby representatives available
  • Roll-over protection as per the manufacturer’s specifications
• COMFORT: Khubalethusi Tours’ luxury vehicles comply with world-class passenger comfort
• RELIABILITY: Khubalethusi Tours’ philosophy is that customer satisfaction is our priority. In the event of an emergency, a replacement vehicle shall be supplied as soon as reasonably possible to continue with the service.
• Khubalethusi Tours undertakes to adhere to all government regulations about health risks, such as during the COVID-19 pandemic. Protocols will be strictly followed to ensure the safety of our

The following is applicable:

• Drivers conduct a pre-departure inspection before every
• A 2½-hour workshop inspection is carried out on every vehicle that is likely to travel 3,000 km or more, or travel
• Major services are carried out every 15,000 km, unless otherwise specified by the manufacturer. For vehicles travelling less than 15,000 km per year, services are carried out once per year.
• Only new tyres that comply with SABS regulations may be fitted on our vehicles. Tread patterns are carefully
• Spare wheels have a minimum of 6 mm on

• Luggage is limited to 1 suitcase per person, and a suitcase must not exceed The company will not accept any responsibility in respect of such baggage.
• Our drivers and guides will oversee the loading and unloading of luggage, but they may not help with the actual loading and unloading, since they run the risk of injury. Porters must load and unload luggage when arriving or departing from a destination.
• Clients are responsible for porterage fees, unless explicitly specified in the

Khubalethusi Tours would prefer to have the opportunity of improving the client’s experience, rather than satisfying any disappointments upon their return home. If clients are dissatisfied with any of the arrangements that Khubalethusi Tours has made, they should contact the telephone numbers provided whilst they are in South Africa. Khubalethusi Tours cannot accept any liability in respect of any complaint that is not reported to us within 6 weeks from the client’s first arrival date.